Privacy Policy

Last Updated: October 23, 2025

At TourCastles.com, we respect your privacy and are committed to protecting your personal information. This policy explains how we collect, use, and safeguard your data when you use our website and booking services.

Privacy at a Glance

Your trust matters to us. Here’s what you need to know at a glance:

  • ✅ Your information stays secure – We use advanced encryption, secure servers, and industry-standard safeguards to protect your data.
  • ✅ We share only when necessary – Your details are shared only with verified operators and trusted service providers involved in fulfilling your booking.
  • ✅ We never sell your data – Your personal information is never sold to third parties.
  • ✅ You’re always in control – You can update your preferences, opt out of marketing, or request deletion of your information at any time.

Information We Collect

When you use TourCastles.com, we may collect the following types of information to process bookings and improve your experience:

  • Personal Information: Your name, email address, phone number, billing details, or payment information when you book.
  • Booking Information: Tour dates, destination preferences, group size, or special requests.
  • Technical Data: IP address, browser type, device identifiers, and cookie data used for analytics and website functionality.
  • Communications: Emails, live chat conversations, or form submissions that help us respond to your inquiries.

How We Use Your Information

We collect and process your data to:

  • Complete bookings and process payments.
  • Send confirmations, tour instructions, and important trip updates.
  • Provide personalized customer service and support.
  • Improve our website’s functionality, content, and user experience.
  • Send promotional emails or newsletters only if you’ve opted in.

Sharing Your Information

We may share your information in limited circumstances:

  • Tour Operators & Partners: To fulfill your booking and coordinate your travel experience.
  • Service Providers: For secure payment processing, website hosting, analytics, email delivery, and customer support tools.
  • Legal Compliance: If required by law or to protect our rights, users, or systems from fraud or abuse.
  • We never sell or trade your personal data with any third party for advertising or marketing purposes.

Cookies & Tracking Technologies

TourCastles.com uses cookies and similar tools to ensure a smooth, reliable, and personalized browsing experience.
Cookies help us:

  • Keep your session secure while browsing.
  • Analyze site performance and improve usability.
  • Personalize recommendations and content.

You can disable cookies in your browser settings at any time, though some site features may not function as intended.

Data Security

We take reasonable and appropriate steps to protect your data from unauthorized access, alteration, disclosure, or destruction.
While we strive to safeguard your information using industry best practices, no online service can be completely secure, and we cannot guarantee absolute security.

Your Rights

Depending on your location, you may have the right to:

  • Access the personal information we hold about you.
  • Request correction or updates to inaccurate data.
  • Request deletion of your information.
  • Withdraw consent for marketing communications at any time.

To exercise any of these rights, please contact our privacy team at [email protected]
. We will respond to verified requests within the legally required timeframe.

International Data Transfers

Because we work with partners and technology providers around the world, your information may be processed in countries outside of your own. We ensure that all data transfers comply with applicable privacy laws and include adequate protection measures.

Children’s Privacy

TourCastles.com is not directed toward children under 13 years of age. We do not knowingly collect personal information from children. If you believe we have inadvertently collected data from a child, please contact us immediately so we can remove it.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or for operational, legal, or regulatory reasons.
When updates occur, we will revise the “Last Updated” date above and post the new version on this page.

Contact Us

If you have any questions about this Privacy Policy or our data practices, please reach out to us at:

? [email protected]

? www.tourcastles.com