Contact & Guest Support
We’re Here to Help You Explore History, One Castle at a Time
Need Assistance?
Planning a castle adventure can raise questions — from tickets and entry times to weather, accessibility, and private tour options. Whether you’re confirming your booking or crafting a custom itinerary across Europe’s fortresses, our team is here to help.
Find quick answers below or reach out directly for support.
Popular Help Topics
? Manage My Booking
Change tour dates, add participants, or adjust your reservation details.
? Payments & Refunds
Understand how charges work and when to expect refunds.
? Safety & Policies
Read about health, gear, insurance, and park rules.
? Trip Details
Review site access rules, cultural preservation guidelines, and insurance recommendations.
❓ General FAQ
Answers to questions about weather closures, accessibility, and castle-specific details.
Get in Touch with Us
Our support team specializes in heritage travel and castle experiences — from day tours to multi-country itineraries.
? Email: [email protected]
Support Hours:
Monday–Friday: 8:00 AM – 6:00 PM (Central Time)
Saturday–Sunday: 9:00 AM – 6:00 PM (Central Time)
For On-Trip Assistance:
If you’re already on a tour and need immediate help, call the 24/7 emergency number included in your confirmation email. This connects you directly with your tour operator or guide.
Frequently Asked Questions
What is TourCastles.com?
TourCastles.com is a global travel marketplace dedicated to castle tourism. We connect travelers with licensed local operators, museums, and heritage organizations around the world — making it easy to find, compare, and book castle tours, tickets, and cultural experiences all in one place.
Do you operate the tours directly?
We act as a booking platform, not a tour operator. Each experience listed on TourCastles.com is provided by a trusted local vendor. This means you’ll receive on-the-ground service and communication directly from the operator running your tour.
Which countries or regions do you cover?
We feature castle experiences across Europe, the UK, Asia, and North America — from medieval fortresses in Scotland and France to palace tours in Japan and Mexico. Our listings are expanding monthly as we add more verified partners and destinations.
Are all the castles you list open to the public?
Most of them are! Some are public museums or UNESCO heritage sites, while others are private estates open for guided visits, special events, or seasonal access. Each tour listing specifies whether the castle is fully open or has restricted areas.
How do I know if a castle is worth visiting?
Each listing includes highlights, history, and guest reviews. We also partner with recognized heritage organizations like Historic England, VisitScotland, Heritage Ireland, and Monuments Nationaux, ensuring that featured castles meet high cultural and visitor-experience standards.
Do you offer virtual or online castle tours?
A few partners offer virtual experiences — especially for historic reconstructions or museum archives — but most tours are in-person. If you can’t travel, look for experiences tagged “Online” or “Virtual Tour.”
Are castle tours guided or self-guided?
Both options exist. Guided tours include a professional historian, archaeologist, or local expert. Self-guided options often come with audio guides or downloadable mobile apps. You’ll see the format listed on each booking page.
Do I need to book in advance?
Yes — we strongly recommend booking early, especially for popular castles like Edinburgh, Neuschwanstein, or Versailles, where entry slots can sell out days or weeks ahead.
Can I buy tickets on the same day?
In some locations, yes — but availability is limited. Many European and UK castles now require timed entry for crowd management, so same-day entry is not guaranteed.
Do tours operate year-round?
Most castles are open from spring through autumn, while some close or reduce hours during winter for maintenance or weather safety. Always check seasonal dates in your confirmation email or on the castle’s individual page.
Are your guides local experts?
Yes. Our partners work with certified local guides who specialize in history, art, and architecture. Many are members of official guilds or heritage societies, ensuring guests receive accurate and engaging storytelling.
What languages are tours offered in?
English is the primary language for most experiences, but we also feature tours in French, German, Spanish, Italian, Japanese, and Mandarin, depending on location. Look for available languages on each tour page before booking.
Do you offer private or custom tours?
Absolutely. Many operators offer private guided tours, including after-hours access, themed photography sessions, or multi-castle circuits. Use the contact form or email [email protected]
for custom itineraries.
Are your tours family-friendly?
Yes! Many castles offer family passes, interactive exhibits, and children’s programs. Some even host knight-training experiences or medieval craft workshops — great for families with kids of all ages.
Do you arrange group or school visits?
Yes. Educational and group bookings can be arranged directly through our support team. Provide your group size, preferred dates, and destination, and we’ll coordinate with the appropriate operator for group pricing and logistics.
What should I wear when visiting castles?
We recommend comfortable walking shoes and weather-appropriate clothing. Many castles have uneven flooring, outdoor courtyards, and staircases. Check your confirmation email for specific dress codes if dining or event access is included.
Can I bring my camera?
Photography is allowed at most sites, but flash, tripods, or drones may be restricted. Always check local signage or ask your guide before taking interior photos.
Is Wi-Fi available at castle sites?
Some modern sites and museums offer guest Wi-Fi, but many historical castles are built of thick stone walls — so signals may be weak or unavailable. Download maps or tickets before arrival.
How can I share feedback about my tour?
After your experience, you’ll receive a short feedback form via email. Your reviews help improve our listings and support responsible tourism at heritage sites.
What if I have accessibility needs?
We’re committed to inclusive travel. If you require wheelchair access, hearing assistance, or other accommodations, please note this when booking or contact us directly — we’ll confirm available options before your visit.
Does TourCastles.com support preservation efforts?
Yes. A portion of our annual proceeds helps fund castle preservation projects, heritage education programs, and local restoration initiatives through partnerships with global heritage organizations.
Trip Details & Bookings
Where will my tour begin?
Meeting points vary by castle and operator. Your exact starting location and check-in instructions are included in your confirmation email. Some tours begin at the castle gate or visitor center, while others include pickup from hotels or city meeting points.
If you’re unsure where to go, review your confirmation email or contact [email protected]
and we’ll confirm directions for you.
How early should I arrive before my tour?
Please plan to arrive 15–30 minutes before your scheduled start time. Many castles operate on timed entry systems, and late arrivals may not be admitted once the group has entered. For large estates or hilltop fortresses, allow extra time to park or walk from nearby transport stops.
What should I bring on the day of my tour?
We recommend bringing:
- A copy of your confirmation email or e-ticket (digital or printed)
- A valid photo ID for check-in or age verification
- Comfortable walking shoes — expect uneven stones, cobbled paths, or stairs
- A light jacket or umbrella, as weather at castle sites can change quickly
- A small backpack or purse for essentials (some castles restrict large bags)
- Refillable water bottle; many sites do not allow single-use plastic bottles
Is transportation included with my tour?
Some tours include round-trip transportation from major cities, while others are castle-only experiences where guests meet at the site. Check your tour description for details.
If transportation is not included, we provide clear directions and travel options (train, taxi, or local shuttle) in your confirmation email.
Are castle tours suitable for all ages?
Yes — castle visits appeal to travelers of all ages, though some locations have limited accessibility due to steep stairs or uneven terrain. Many operators offer family-friendly options, such as scavenger hunts or storytelling tours for children. Please check the tour description for recommended age ranges.
Are castles wheelchair accessible?
Accessibility varies by site. While many modern museums and restored castles have ramps and lifts, medieval or hillside fortresses may have limited access.
If you require assistance or mobility accommodations, let us know at the time of booking. We’ll work with the operator to confirm available routes, adapted tours, or ground-floor experiences.
Are restrooms and food available at the castles?
Most castles have visitor centers, cafés, or nearby restaurants, but smaller ruins or countryside estates may have limited facilities.
Check your confirmation for available amenities — or pack light snacks and water if visiting a remote site.
Do I need a ticket for each castle I visit?
Yes. Each castle or site requires its own entry ticket. If you’re booking a multi-castle itinerary through TourCastles.com, your travel planner will include all relevant passes in your booking package.
Can I bring luggage or large bags on the tour?
Due to narrow staircases and fragile interiors, most castles restrict large backpacks, suitcases, or strollers inside. Storage lockers or cloakrooms are available at many major sites, such as Windsor Castle, Edinburgh Castle, and Prague Castle.
Can I take photos inside the castles?
Photography rules vary by location. Most outdoor areas permit photos, but flash or tripods are often prohibited indoors to protect artwork and artifacts. Some heritage sites also require a photography permit for commercial or tripod use. Always follow your guide’s instructions.
What happens in bad weather?
Tours generally run rain or shine. However, if severe weather or unsafe conditions arise (such as high winds at cliffside castles), the operator may postpone or cancel for safety reasons. You’ll receive a notification with options to reschedule or request a refund.
How long do castle tours usually last?
Most guided castle tours last 1–3 hours, depending on the size and layout of the site. Multi-castle day trips or regional circuits may take 6–10 hours, including travel time between locations.
Are meals included in my tour?
Unless stated in the description, meals are not typically included. Some operators offer optional add-ons such as afternoon tea, medieval banquets, or wine tastings at select castles. Check your itinerary or inquire about available upgrades.
Can I visit the castle without joining a guided tour?
Many castles allow self-guided visits or audio tours, while others (especially private estates) require you to join an official guided group. If you prefer exploring independently, look for tours labeled “Admission Ticket Only” or “Flexible Entry.”
Will my tour still operate on holidays?
Public holidays can affect opening hours, especially around Christmas, Easter, and national celebrations. Your booking confirmation will include any special hours or closures. Always double-check times during holiday seasons.
What language will the tour be conducted in?
Most tours are offered in English, but many operators also provide guides in French, Spanish, German, Italian, Japanese, or Mandarin, depending on location. Check the “Languages Available” section on your tour page or email us to request a specific language guide.
Do I need travel insurance for castle tours?
We recommend travel insurance for all international trips. It helps cover unexpected disruptions such as illness, flight delays, or weather-related cancellations. Some castle experiences (especially private or multi-day tours) may require proof of travel insurance before confirming your reservation.
How can I find transportation between castles in different regions?
If you’re visiting multiple castles across countries like Scotland, France, or Germany, our travel team can help plan rail routes, rental cars, or private transfers between sites. Email [email protected]
or request a custom itinerary through our booking form.
What should I wear when visiting castles?
Comfort is key. We suggest closed-toe shoes, layered clothing, and weather-appropriate outerwear.
- Summer: Light, breathable fabrics, sunscreen, and hats.
- Winter: Warm coats and waterproof shoes for cobbled or snowy grounds.
Avoid high heels or slippery soles — many staircases and courtyards are centuries old and uneven.
Are pets allowed on castle tours?
Only certified service animals are typically permitted inside castles or museums. Some estates with outdoor grounds may allow leashed pets in gardens or walking trails — check your specific tour page for details.
What happens if I lose something during my visit?
Contact the operator or castle’s visitor center as soon as possible. Many sites maintain lost-and-found departments. For items left in vehicles or on group tours, email [email protected]
with your booking number and a description of the item.
Final Tip: Plan Ahead for Each Castle
Every castle has its quirks — from steep hills to timed gates or local holiday closures. Read your confirmation email carefully before traveling, and don’t hesitate to reach out to our support team for up-to-date details on accessibility, timing, or entry rules.
Payments & Refunds
How are payments processed when I book a castle tour?
When you reserve through TourCastles.com, your payment is securely processed by the licensed operator providing your experience. That means the charge on your credit or debit card will usually appear under the tour company’s name, not TourCastles.com.
We work only with verified, insured, and reputable partners who use SSL-encrypted payment systems to protect your information.
What currency will I be charged in?
Charges are processed in the local currency of the operator’s country (for example, euros in France, pounds in the UK, or dollars in the U.S.). Your card issuer may convert the total at the current exchange rate and could apply a small international transaction fee.
Always review your confirmation email for exact totals and currency details before finalizing payment.
Do you accept international payment methods?
Yes. Most of our global partners accept major credit cards (Visa, Mastercard, American Express) and digital wallets (Apple Pay, Google Pay). Some European and Asian operators also support regional methods like Sofort, iDEAL, or Alipay.
Cash payments on-site are rarely accepted — most castle tours require advance booking for timed entry or guide scheduling.
Can I reserve now and pay later?
Select tours may offer “book now, pay later” options, allowing you to hold your spot with no immediate charge. Availability depends on the operator and region. Look for the option during checkout or contact [email protected]
to confirm if it’s offered for your chosen tour.
When will I be charged?
For most standard tours and tickets, you’ll be charged at the time of booking. Private or custom itineraries may require a deposit upfront with the balance due closer to your tour date. Deposit and balance schedules will always be listed in your booking terms.
How do refunds work?
Refunds are processed by the operator once your cancellation is approved under their policy. The funds will return to your original payment method, usually within 5–10 business days depending on your bank.
If your refund has not appeared after 10 days, contact [email protected]
— we’ll verify the transaction with the operator and confirm processing.
Can I get a refund if I miss my tour?
Most tours and timed entries are non-refundable for no-shows, since guides, transportation, and site access have already been confirmed. Some operators may allow partial refunds in special cases (e.g., delayed flights or documented emergencies). Always check the cancellation policy listed before checkout.
What if my tour is canceled due to weather or restoration work?
If a castle temporarily closes due to unsafe weather, emergency maintenance, or government restrictions, you’ll receive an email with options to:
- Reschedule for a new date, or
- Receive a full refund, processed through the same payment method used at booking.
TourCastles.com works closely with local operators to ensure timely updates and smooth refunds when disruptions occur.
How can I confirm that my refund was issued?
Once a refund is processed, you’ll receive an email notification from the tour operator (and sometimes your card provider). Check your account statement for the vendor’s name rather than TourCastles.com — this is normal since payments are handled directly by partners.
Can I change my payment method after booking?
Unfortunately, once a booking is confirmed and paid, we cannot switch to a different card or payment method. However, for upcoming multi-day packages or unpaid balances, you can request a change before the final payment date.
Is my payment information secure?
Yes. TourCastles.com and its partners use PCI-compliant systems and encrypted gateways to safeguard all transactions. We never store your card information on our servers. All payments are handled through secure third-party providers.
Do you charge service or booking fees?
No additional booking fees are added by TourCastles.com. The price you see on the tour page is the total amount charged by the operator. Some destinations may include local taxes, museum entry fees, or national heritage surcharges, all clearly listed in your booking summary.
What if my bank declines the charge?
If your card is declined, check with your bank about international or online transaction limits. You can also try a different payment method or contact us for assistance — we’ll confirm whether the reservation is still being held for you.
Can I request an invoice or receipt for my company or group?
Yes. Email [email protected]
with your booking number and company details (including VAT or tax ID if applicable). We’ll coordinate with the operator to issue an official invoice or group receipt.
How are deposits handled for private or group tours?
Private and multi-day castle itineraries often require a deposit (20–50%) to secure your guide, transportation, and site reservations. The remaining balance is due before travel, as outlined in your booking terms. Deposits are typically non-refundable once suppliers are confirmed.
Can I pay in installments for a custom trip?
For custom itineraries or multi-castle packages, yes — installment plans may be arranged with your assigned travel planner. These payments are scheduled automatically through secure invoicing. Contact [email protected]
to discuss options.
What if my refund amount looks different due to currency conversion?
Refund amounts may slightly differ from your original charge because of exchange rate fluctuations between your purchase date and refund date. Banks and credit card companies control this conversion, not TourCastles.com or the operator.
How do I check the cancellation window for my tour?
You’ll find the exact cancellation terms listed at checkout and in your confirmation email. Most operators allow free cancellation between 24 and 72 hours before your scheduled start time. Beyond that window, standard cancellation or rebooking fees may apply.
Can I get help disputing a charge?
Of course. If you believe a charge is incorrect, contact [email protected]
before disputing it with your bank. We’ll review the booking directly with the operator to resolve it faster and avoid delays caused by external dispute processes.
Need Help with Payment or Refunds?
Our support team is always here to assist.
Manage Your Booking
How do I change or cancel my castle tour?
You can modify or cancel your booking using the link provided in your confirmation email. Each tour operator manages its own reservations and policies, so changes must be requested directly with them. If you need help locating your operator’s contact details, email [email protected] and our team will assist.
Can I change the date or time of my tour?
Most experiences offer flexible rescheduling within the operator’s cancellation window (typically 24–72 hours before the tour). If the date you want is available, the operator will confirm the update and send a new confirmation email.
I can’t find my booking confirmation — what should I do?
Check your spam or promotions folders for an email from the tour operator (not TourCastles.com). If you still can’t find it, contact us with your name, email, and booking date — we’ll help locate it in our system.
What if I booked multiple castles or a package trip?
For multi-site or custom itineraries, your travel coordinator will manage the schedule and communications for all included tours. Any change requests should be directed to your assigned agent or [email protected]
.
Can I add more people to my booking?
Yes — if there’s still availability for your chosen date, most operators can update your group size. Contact the operator or TourCastles support to adjust your reservation and confirm pricing.
What happens if a castle closes unexpectedly?
Occasionally, castles close for maintenance, restoration, or safety reasons. If your tour is affected, you’ll receive a message from the operator offering a reschedule, alternative experience, or full refund, depending on availability.
What if I’m late or miss the tour?
If you’re running behind, call the number listed in your confirmation email — the operator will advise if you can still join the group or reschedule. Please note: no-shows are typically non-refundable once the tour has started.
Can I transfer my ticket to someone else?
Some tours allow name changes or ticket transfers with advance notice. Check your confirmation details or contact the operator directly to confirm.
What if I booked through another travel website?
If your booking was made through a third-party marketplace or reseller, please contact that platform’s customer service team for changes or cancellations. TourCastles.com can only assist with bookings made directly on our website.
Who do I contact for urgent changes on the day of my tour?
If your tour is scheduled for today or tomorrow, contact the local operator listed on your confirmation email. They manage day-of logistics and will respond fastest. For non-urgent requests, email us at [email protected]
.
Safety Tips & Recommendations
- Follow all onsite preservation rules — many castles restrict flash photography or climbing.
- Wear comfortable shoes; expect uneven stone floors, stairs, or gravel paths.
- Bring a light jacket — castle interiors and underground passages can be cool even in summer.
- Check local weather and accessibility notices before departure.
Tour Castles Policies
CONTACT US
-
Tour Castles
Fort Collins, CO 80526 -
Meeting locations vary for each tour: You will be sent a meeting location after you book
